🎙️ From Accidental Hostess to Restaurant Leader: Meghan McNeil’s Journey at Maple and Ash
In this engaging episode, Meghan McNeil, General Manager at Maple and Ash in Chicago, shares her winding path from a 16-year-old hostess to leading one of Chicago’s premier steakhouses. Despite repeatedly trying to leave the restaurant industry, Meghan found herself continually drawn back to hospitality where her natural leadership abilities and passion for creating memorable dining experiences have helped her flourish. Her story demonstrates how following your strengths and embracing change can lead to unexpected career fulfillment and success.
✨ Key Insights You’ll Learn:
How Meghan developed her “firm but fair” management style that empowers team members to make decisions
The importance of Maple Hospitality Group’s “Fail Fast” philosophy in developing confident staff
Why treating staff well directly translates to exceptional guest experiences
How Maple and Ash creates unique dining experiences with their wood-fired hearth and personalized touches
Creative marketing strategies like Tower Hour, Galentine’s brunch, and Santa Baby brunch that stay true to brand identity
The value of giving potential hires a “stage” (working interview) to truly understand restaurant culture and fit
How restaurants can prepare for economic challenges by doubling down on hospitality fundamentals
Why self-care routines and “romanticizing” small joys are essential for sustaining a successful hospitality career
🌟 Key People Who Shaped Meghan’s Journey:
Josh Dalton: Chef and owner who taught Meghan to trust her instincts and gave her significant responsibility
Danny Grant: Connected with Meghan when she moved to Chicago and brought her into Maple Hospitality Group
Her Parents: Provided unwavering support during her major life transitions
Her Fiancé: A former colleague who helped her make connections in Chicago
Amy Munweiler: Wine and beverage director who creates innovative events like “Taste the List”
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